If your frame does not work, fails to boot, seems to load Frameo forever, has a black screen or in any other way seems to have a problem turning on, please have a look at the following suggestions.

1. Unplug Frame

If possible, please turn off the frame and then unplug the power cord in both ends for at least 5 minutes before plugging it back in.

2. Try Another Power Outlet

Please try to plug the frame into a different power outlet to eliminate the outlet as the potential culprit.

3. Try Another Power Cord

If you own a similar or identical power cord(e.g. from another Frameo device), please try to use that with the frame to see if the cord could be the culprit.

4. Reset Frame

As a last resort, you can try to reset the frame using the small reset hole on the back of the frame. Use a small object (e.g. a toothpick) to push the reset button in the hole. Hold it for 5 seconds before releasing.

NB! Please notice that this will delete all friends, settings, and photos from your frame. If you have a backup of your frame, you can use this to restore the frame afterward.

Still Need Assistance?

If you have any questions, encounter any problems, or discover a bug, please do not hesitate to get in touch with us! You can submit a ticket here, and we'll get back to you as soon as possible.