It a frame has been unplugged while running, or if there has been a power outage or power surge, problems can occur with the touch screen of the frame.

If your frame is not responding to touch gestures, here are a few things to try.

Troubleshooting steps:

Check if Screen Protecting Film Is Covering the Display

Some frames are shipped with a see-through screen protecting film to cover the screen. This is meant to be peeled off upon set up of the frame, as the film can make it harder for the frame to respond to touch gestures.

Reboot and Unplug the Frame

Try to power off the frame from the menu of the screen if possible.

Then unplug the power cord for the frame in both ends (from both the frame and from the outlet) for 10 minutes before plugging it back in again. 

If none of the above seem to solve the problem, please get in touch with our support team.

Please include the name of the brand who made your frame as well as its serial number. This information will usually be written on the back of the frame, on the box or in the order confirmation.

Need Assistance?

If you have any questions, encounter any problems, or discover a bug, please do not hesitate to get in touch with us! You can submit a ticket here, and we'll get back to you as soon as possible.