Sometimes, a photo or a video can get stuck in ongoing deliveries in the Frameo app. The photo/video will be stuck at a certain percentage, e.g. "0% Sent".

This usually happens if either the frame or the phone has a problem with the internet connection at the time of sending.

Troubleshooting Steps:

Cancel the Sending

If you are able to send new photos to the frame without problems, you can try to cancel the photo/video stuck in ongoing deliveries.

Please try to force close the Frameo app on your smartphone and see if that helps.

• Guide to force close an app on an iPhone: 
  • https://support.apple.com/en-us/HT201330

• Guide to force close an app on an Android phone:
  • https://support.google.com/android/answer/9079646?hl=en

If force closing does not work for you, please try to stay on the Delivery Queue screen for 2 minutes. Then the transfer should "time out" and allow you to cancel the transfer.

Make Sure That the Frame Is Online

You can check if a frame is online and connected to the internet by following this guide: Is My Frame Online?

Make Sure That the Phone Is Online

You can check if your phone is online and connected to the internet by opening a different app on your phone. You can for instance try to load a video from the internet, or search the web.

Reboot Phone and Frame

If none of the above solved the problem, you can try to reboot your phone as well as the frame (turning it off and on again).

Need Assistance?

If you have any questions, encounter any problems, or discover a bug, please do not hesitate to get in touch with us! You can submit a ticket here, and we'll get back to you as soon as possible.